This notice is given to you, as the parent or guardian, before you agree to Mellowmoor storing information about your child. It sits alongside our full privacy policy. Mellowmoor is made by Benjamin Jacob McGill, a sole trader in Victoria, Australia, trading as Mellowmoor. You can reach us at hello@mellowmoor.com.
What we store about your child, and why
| Information | Why | Where |
|---|---|---|
| Nickname (up to 16 characters) | So your child can find their own profile and Mellowmoor can greet them | Your account |
| Age (2 to 9) and age band | To show games and stories made for their age | Your account |
| Avatar | To show their chosen character | Your account |
| Game progress: results, levels and skill scores | To adapt the games, and for your reports | Your account |
| Details of play (answer times, where taps land, pauses, hints), breaks asked for, and Calm Cove use: which activity and for how long, and in a feelings check-in the feeling chosen before and after and the idea picked | For the Insights tab and reports, which only you can open | This device only |
| Pictures made in Play Studio | For your child's "My Pictures" gallery | This device only |
| Stickers, outfits, Today's adventure and Star Cadets stars | To show what your child has collected and unlocked | This device only |
| Homeschool plans and records (only if you switch Homeschool mode on): curriculum and year level, learning paths, planner, notes, learning log and hours entries you add | For your planning, records and portfolio | This device only |
| Goals you set for your child and dated notes you write | To follow what your child is working on, in the Insights tab and reports | This device only |
| Your child's own sensory and play settings, their Calm Cove "What helps me?" ideas, and their session plan | So Mellowmoor suits your child, and their plan is ready each day | This device only |
| The language your child last chose in the Language Lighthouse | So it is chosen for them next time | This device only (never shared) |
"This device only" changes in one case. A school or centre can switch on sharing between its own tablets, so a child who moves from tablet to tablet keeps their play (including Calm Cove check-ins), stickers, settings, session plan, goals and notes. Before it can, the organisation must confirm it holds your consent for this. The details are then also kept in that organisation's account (Supabase, Sydney, Australia), visible only to its staff accounts; play details are deleted after 6 months, and everything shared is deleted if the organisation switches sharing off. Pictures, the story log, the Language Lighthouse language choice and PINs are never shared. Families' accounts never share these details.
"Your account" means our database, hosted by Supabase in Sydney, Australia, which only your account can reach. We ask for a nickname rather than a full name: a first name or a made-up name works best.
What we never collect from your child
No full name, photos, voice, location, contacts, or device advertising identifier. There are no ads, no chat, no social features and no links out of the app in the children's area, so your child cannot share information with anyone through Mellowmoor.
Who can see it
You, through the parents' area behind your PIN. We use the information only to run Mellowmoor for you, and our hosting provider stores it for us. We never sell it, use it for advertising, or give it to anyone else except where the law requires. If you share a report, you choose who receives it.
Your consent
During setup, you confirm that you are an adult and the child's parent or legal guardian, and you agree to Mellowmoor storing the information above. With an account, your email address is verified first, and we record when you gave consent. Nothing about your child is stored in your account before that.
Purchases are made by adults only
Children cannot buy anything in Mellowmoor: there is nothing for sale in the children's area. The subscription is bought by an adult, from the parents' (or staff) area behind the PIN, through the App Store, Google Play or, for the Android app from our website, a secure checkout run by RevenueCat with payment by Stripe. Payment details are about the adult who pays and are held by Stripe (or by Apple or Google), never by us, and nothing about your child is sent to them.
How to review your child's information
- Open Mellowmoor and tap the parents' area. Enter your PIN.
- Children shows each profile's nickname, age and avatar, and lets you change them.
- Overview, Reports and Insights show their progress and play.
For a copy of everything we hold in your account, email us from the address on your account.
How to delete your child's information
- One child: in Parents > Children, delete the profile. It is removed from this device and from your account, with all its progress.
- Play details only: in Parents > Settings > Play details, delete them for a child, or switch recording off.
- Everything: in Parents > Safety & account > Delete account. See deleting your account.
- By email: write to hello@mellowmoor.com from your account's address and we will do it for you.
You can also refuse any further collection at any time by deleting the profile. Your child can still use Mellowmoor only with a profile, because their progress is what makes the games adapt.
If your child uses Mellowmoor at school or a centre
The organisation set up your child's profile and is responsible for asking for your consent. It can show you, change or delete your child's information. If it shares play between its tablets (see above), you can ask it what is shared, or ask it not to keep your child's details online; it can delete your child's profile, which deletes the shared details too. If you can't get an answer from the organisation, contact us.
Questions or concerns
Email hello@mellowmoor.com. In Australia you can also contact the Office of the Australian Information Commissioner (oaic.gov.au); in the United States, the Federal Trade Commission (ftc.gov); in Europe and the UK, your data protection authority.